Refund and Return Policy

Thank you for shopping at friendly-fashion. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item(s) must be returned within 30 days of the delivery date.
  • The item(s) must be unused, unworn, and in the same condition as when you received them.
  • The item(s) must be returned with all original tags and packaging intact.
  • You have proof of purchase (order number, invoice, etc.).

The following items are not eligible for return:

  • Items marked as final sale.
  • Undergarments and swimwear (for hygiene reasons).
  • Personalized or custom-made items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Email Address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
  2. Once you receive the RMA number, securely package the item(s) you are returning, including a copy of your original invoice or order confirmation.
  3. Clearly write the RMA number on the outside of the package.
  4. Ship the package to the following address: [Your Return Address]

3. Return Shipping Costs

The customer is responsible for paying the return shipping costs, except in cases where the return is due to our error (e.g., you received the wrong item or the item is defective). In such cases, we will provide a prepaid shipping label.

4. Refunds

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear in your account. Note that shipping costs are non-refundable, except in cases where the return is due to our error.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when you request your RMA number. Exchanges are subject to product availability. If the item you requested for exchange is not available, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged or defective item. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Cancellations

You may cancel your order within [Number] hours of placing it. To cancel your order, please contact us immediately at [Your Contact Email Address]. If your order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at: [Your Contact Email Address]